International deliveries and returns

We deliver to most EU countries. For delivery in Romania please see this page.

Payment of international orders

You have two payment options: 

1. Online by card 

At checkout please select Netopia Payments. Netopia Payments is the leading card processor in Romania. Your data is safe with them; HipHip does not store or see in any way your card data. 

Accepted Credit Cards: Visa and Mastercard.

2. Bank transfer

Payment should be done in advance into our account. You can choose to pay to our EUR or RON account.

Our data:

Name and address: Cuponix SRL Bd.Pipera, nr.154/A4, Voluntari, Ilfov, Romania

Bank account

RO12INGB0000999901875608 - currency EURO

RO75INGB5501999900739616 - currency  RON 

swift code: INGBROBU 

Please note that your order will be processed only after the payment is confirmed into our account.  

Cash at delivery is NOT possible at the moment for international deliveries.

 

Shipping of international orders

There are two shipping options available for most countries, both are tracked. You will receive a tracking number by email. 

1. STANDARD - 5-10 business days (see each country in the table below)

The package leaves from our warehouse with Packeta.com; they transport the package into your country and turn it over to a well known local courier that does the delivery at your doorstep. For instance currently in France Packeta works with Collisimo and in Germany with DHL.

STANDARD shipping orders are usually dispatched 3 times a week (this is taken into consideration for delivery time specified for each country).

2. GLS - 3-5 working days.

Dispatched daily from our warehouse (working days). 

 *Please note that during very busy periods (like Black Friday), it may take longer to dispatch and deliver the orders. 

 Shipping costs

Free shipping within EU countries with STANDARD delivery for orders of minimum 900 RON (approx 185 EUR).

 

 

country

carrier

shipping costs

shipping times 

(business days)

EUROPE, EU

 

Austria

STANDARD 

(Austrian Post)

35 RON

(~ 7 eur)

5-10 days

GLS

59.9 RON

(~ 12 eur)

3-5 days

 

Belgium

STANDARD 

(Post NL)

49.9 RON

(~ 10 eur)

5-10 days

GLS 

59.9 RON

(~ 12 eur)

3-5 days

 

Bulgaria

STANDARD

(Speedy)

24 RON

(~ 5 eur)

5-10 days

GLS

49.9 RON

(~ 10 eur)

3-5 days

 

Croatia

STANDARD 

(Hrvatska Posta)

29.9 RON

 (~ 6 eur)

5-10 days

GLS

59.9 RON

(~ 12 eur)

3-5 day


Cyprus

STANDARD

N/A

N/A

GLS

215 RON

(~ 45 eur)

3-5 days

 

Czech Republic

STANDARD 

(local carrier)

29.9 RON

 (~ 6 eur)

5-10 days

GLS

49.9 RON

(~ 10 eur)

3-5 days

Denmark

STANDARD 

(PostNord)

65 RON

(~13 eur) 

5-10 days

GLS

239 RON

(~49 eur) 

3-5 days

Estonia

STANDARD 

(Omniva)

55 RON

(~11 eur) 

5-10 days

GLS

239

(~49 eur) 

3-5 days

Finland

STANDARD 

(PostNord)

89 RON

(~18 eur) 

5-10 days

GLS

239

(~49 eur) 

3-5 days

France

STANDARD

(Colissimo)

46 RON

(~ 9.5 eur)

5-10 days

GLS

69.9 RON

(~14 eur)

3-5 days

Germany

STANDARD

(DHL)

35 RON

 (~7 eur)

5-10 days

GLS

59.9 RON

(~ 12 eur)

3-5 days

Greece

STANDARD

(Speedy)

39.9 RON

(~ 8 eur)

5-10 days

GLS

239

(~49 eur) 

3-5 days

Hungary

STANDARD 

(local carrier)

19.9 RON

(~4 eur)

5-10 days

GLS

39.9 RON

(~ 8 eur)

3-5 days

 

Italy

STANDARD 

(GLS)

39.9 RON

(~ 8 eur)

5-10 days

GLS

59.9 RON

(~ 12 eur)

3-5 days

Latvia

STANDARD 

(Omniva)

55 RON
(~11 eur) 
5-10 days
GLS

239

(~49 eur) 

3-5 days

Lithuania

STANDARD 

(Omniva)

55 RON
(~11 eur) 
5-10 days
GLS

239

(~49 eur) 

3-5 days

Luxembourg

STANDARD

N/A
N/A
GLS

59.9 RON

(~ 12 eur)

3-5 days

Netherlands

STANDARD

(Post NL)

46 RON

 (~ 9 eur)

5-10 days

GLS

59.9 RON

(~ 12 eur)

3-5 days

Poland

STANDARD 

(local carrier)

29.9 RON

 (~ 6 eur)

5-10 days

GLS

59.9 RON

(~ 12 eur)

3-5 days

Portugal

STANDARD 

(MRW)

39.9 RON

(~ 8 eur)

5-10 days
GLS

69.9 RON

(~14 eur)

3-5 days

Slovakia

STANDARD 

(local carrier)

29.9 RON

 (~ 6 eur)

5-10 days

GLS

49.9 RON

(~ 10 eur)

3-5 days

Slovenia

STANDARD 

(GLS)

29.9 RON

 (~ 6 eur)

5-10 days

GLS

49.9 RON

(~ 10 eur)

3-5 days

Spain

STANDARD 

(Correos Express)

39.9 RON

(~ 8 eur)

5-10 days

GLS

69.9 RON

(~14 eur)

3-5 days

Sweden

STANDARD

(PostNord)

65 RON

(~13 eur) 

5-10 days

GLS

239

(~49 eur) 

3-5 days

EUROPE, NON-EU - additional custom taxes might apply (please see below)

Switzerland 

Swiss Post

59.9 RON

(~ 12 eur)

5-10 days

GLS

N/A

N/A

  

TAX & DUTIES for deliveries outside European Union

HipHip is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. HipHip has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office to understand what the thresholds are in your destination country. This will allow you to know what duties may be applicable to receive your package, before you place your order. Delivery times may vary due to customs processing, these are circumstances beyond our control.

Return Policy

We are happy to refund any item within 14 days from date of arrival under the condition that the item is returned in its original perfect condition and all labels are attached. 

Some items such as detergents, soaps, underwear, socks and stockings are not returnable items. However, you can return socks or stockings as long as all labels and seals are intact and the product  has not been tried on.  

How to complete a return: 

1. Fill in the online  return form for each product you are returning. You’ll need the email address in your order and the order number.

2.  Reply to the automated email received after submitting your form. (you only need to reply to one email in case you are returning multiple items).

Shipping of the return:

The return postage is paid by you, the customer.

There are 2 shipping options for your return:

1. Shipping can be handled by you, with a carrier of your choice. Return items must be sent to the following address:

HipHip Retur
Strada Voinicilor nr. 2/4
Postal code: 310304
City: Arad
Country: Romania

2. We can send a GLS courier to pick up your return. The price is the same as shipping via GLS, as shown in the table above. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have processed your returned item. We will also notify you of the approval or rejection of your refund.

The refund will be fulfilled according to the payment method chosen for your order.

    1. Credit card: the refund will be processed on the same credit card and the amount will be available in your account according to the contract you have with your bank. 
    2. Bank transfer: we will also process a bank transfer. We will need your bank account details in order to fulfill the transfer (IBAN, owner name, swift code and possibly address).
    3. Gift card: we will refund the amount on the gift card.

Exchanges are not possible. You will need to return  the item and go through the return procedure and place a new order for the product you need.

Please contact us at salut@hiphip.ro if you have further questions.