We deliver to most EU countries. For delivery in Romania please see this page.

Payment of international orders

You have two payment options: 

1. Online by card 

Accepted Credit Cards: Visa and Mastercard.

2. Bank transfer

Payment should be done in advance into our account. You can choose to pay to our EUR or RON account.

Our data:

Name and address: Cuponix SRL Bd.Pipera, nr.154/A4, Voluntari, Ilfov, Romania

Bank account

RO12INGB0000999901875608 - currency EURO

RO75INGB5501999900739616 - currency  RON 

swift code: INGBROBU 

Please note that your order will be processed only after the payment is confirmed into our account.  

Cash at delivery is NOT possible at the moment for international deliveries.

 Shipping and costs

We deliver to most European countries with DPD and GLS.  Delivery times are between 3 to 6 business days for both. 

 *Please note that during very busy periods (like Black Friday), it may take longer to dispatch and deliver the orders.

Free shipping within EU countries with DPD delivery for orders of minimum 900 RON (approx 185 EUR).

TAX & DUTIES for deliveries outside European Union

HipHip is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. HipHip has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office to understand what the thresholds are in your destination country. This will allow you to know what duties may be applicable to receive your package, before you place your order. Delivery times may vary due to customs processing, these are circumstances beyond our control.

Return Policy

We are happy to refund any item within 30 days from date of arrival under the condition that the item is returned in its original perfect condition and all labels are attached. 

Some items such as detergents, soaps, underwear, socks and stockings are not returnable items. However, you can return socks or stockings as long as all labels and seals are intact and the product  has not been tried on.  

How to complete a return: 

Fill in the online  return form for each product you are returning. You’ll need the email address in your order and the order number.

Shipping of the return:

Once you have filled out the form, please pack the goods and send them to the address below. Please enclose the order number and a copy of the order invoice. Please note that you'll cover the return shipping costs.  

Shipping will be handled by you, with a carrier of your choice. We strongly advice you use a tracked service to ship the return. 

Return items must be sent to the following address:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have processed your returned item. We will also notify you of the approval or rejection of your refund.

The refund will be fulfilled according to the payment method chosen for your order.

1. Credit card: the refund will be processed on the same credit card and the amount will be available in your account according to the contract you have with your bank. 
2. Bank transfer: we will also process a bank transfer. We will need your bank account details in order to fulfill the transfer (IBAN, owner name, swift code and possibly address).
3. Gift card: we will refund the amount on the gift card.

Exchanges are not possible. You will need to return  the item and go through the return procedure and place a new order for the product you need.

Please contact us at salut@hiphip.ro if you have further questions.